Stopping a Scheduled Email from Being Sent (DMX362)

To stop a scheduled email from being sent, follow these steps:

Step 1        Log into the Digital Communication platform

Step 2        Select the Product Suite product and the Emails module

Step 3         Click the Scheduled tab

Note: Emails will display in the Scheduled tab if they have a future launch date scheduled. Emails set to launch ASAP cannot be demoted (stopped).

Step 4        Click the desired email 

Step 5        Select Demote

Note: The date and time of a launch may be changed 15 minutes prior to launch. Once a launch has begun, or within 15 minutes of the launch, the support team will need to demote (stop) any remaining launches.

Step 5        Click Yes to the confirmation message

Note: Now the email can be found within the Drafts tab, and further modifications and updates can be made if desired.

Article Reference: DMX362