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CallTrax NEXT Editing Manual Items (CLTX611)

The following procedures will guide you through editing existing Manual Items being tracked in goals and incentives within CallTrax NEXT.

 

Step 1              Log into CallTrax NEXT.

Step 2              On the landing page, click on Administration from the main menu

Step 3              Hover the mouse over Setup, and click on Goals & Incentives

Step 4              Click on the Manual Items tab

Note: Manual Items must be created prior to building goals and incentives for them.

Step 5              To edit an existing Manual Item, click on it within the list

5.1                     Modify the description in the Item box, if desired

5.2                     Modify the Start date by typing in the box or selecting a date from the calendar box

5.3                     Modify the End date by typing in the box or selecting a date from the calendar box

Note: The Start and End dates are used to define when the manual item will be available for applying to incentives or goals. If the manual item will never be inactive, leave the End date field blank.

5.4                     Click the radio dial next to the desired Entry field, if a change is needed

  • Results – This would require a results value to be entered in order to calculate the incentive pay
  • Incentive Pay (No calculations) – This would require an incentive payment amount to be entered rather than have the incentivate pay calculated based on results.

5.5                     Click the Save button

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Article Reference: CLTX611