Summary: Once a marketing path has been published and is live, the marketing path emails contained in the path cannot be edited. Demotion of a marketing path is not recommended as it can cause issues with the reporting.
You will need to make a copy of the marketing path which will also automatically copy the associated emails. You can then make any needed edits to the copied emails.
You can use the below steps for this process.
- Log into Digital Communications.
- Select the Product Suite product and the Marketing Paths module.
- Under the Recent Work section, select the Published tab.
- Click on the name of the appropriate Marketing Path.
- From the drop-down list select Copy.
- A Copy Marketing Path dialog box will appear. This will include the name of the original path that is being copied and fields to enter new names for the Marketing Path and associated emails.
- Enter new names for the Marketing Path and Emails*.
- Select Continue.
- Select the Drafts tab - the copied Marketing Path will appear here.
- Click on the name of that Marketing Path.
- From the drop-down list select Emails, then the name of the desired email, then Edit.
- Once edits are complete, you can publish the marketing path (See steps 17-22 from Building A Marketing Path (DMX324))
*Note: A common practice is to use the original name with the date of copy or a single character to make it unique.