Digital Communication

Getting Started

• Digital Communication Training Playbook
• Getting Started with Email Editor
• Permissions Reference Guide
• Click Tracking FAQ
• Tracking Website Traffic through Click Tracking
• Digital Communications Server Requirements

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Managing Your Account

• Unsubscribing Emails in Digital Communication
• Set Up Subscriber Preferences
• How can I edit the unsubscribe settings and logo?
• Digital Communications: API Summary
• How to create a revision of a triggered email (step by step)
• Account Settings Overview

See all 10 articles

Content Creation

• Text Messaging FAQ
• Web Form FAQ
• Adding Documents to the Document Rack
• Document Rack FAQ
• Email FAQ
• Net Promoter Score (NPS)

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Content Deployment

• How do I resolve an error message "We are unable to evaluate. Please do a visual check." in the validation tool.
• How do I make a revision to an email in a published Marketing Automation?
• How Does Digital Communication Handle Duplicate Records
• How can I edit a published web form linked to a web form email?
• How do I edit an email in a published marketing path?
• DocuMatix On Demand Configuration Tool

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Quick Tips

• Five Quick Tips to Ensure Your Emails Reach the Inbox
• Maximizing Engagement: Targeted Messaging for Tax Refund Deposits!
• Decrease unsubscribed emails with these quick tips!
• Utilize seasonal member activity to save marketing dollars on advertising.
• Increase email open rates!
• How do I access and place tracking code within Click Tracking?

Reporting

• Reports FAQ
• How to set up a scheduled report to monitor DOD email sends?
• Accessing Survey Response Reports
• Communications Preview FAQ
• Accessing Email Performance Reports
• Reporting Overview

See all 14 articles

Release Notes

• April 2025 Release Notes