To permanently remove someone from your Digital Communication mailing list, follow these steps:
Step 1 Log into the Digital Communication Platform
Step 2 Click Account Settings in the main menu
Step 3 Click Administrator from the menu on the left
Step 4 Click Master Unsubscribe List
Step 5 Type email address of anyone wishing to be removed from the mailing list
5.1 Click Add Email
Step 6 Alternatively, click, drag, and drop a file, or select a file to Unsubscribe multiple email addresses
Note: The file must be in .csv format and must contain header rows. The header rows can only contain the following character types: letters, numbers, underscores.
Step 7 If it has been confirmed with an unsubscribed recipient that they want to receive promotional emails, scroll down and type their email address under Remove an email address from your unsubscribe list.
7.1 Click the checkbox affirming that it has been confirmed with the unsubscribed recipient that they want to receive promotional emails
7.2 Click Remove
Note: Per CAN-SPAM compliance, it must be confirmed with the recipient that they want to receive promotional emails if they previously unsubscribed.
Article Reference: DMX320